Resident admin
Simple changes, notices and resident admin requests
This page is for practical resident updates. Use the forms below for holiday notices and alarm detail changes, or follow the cancellation steps if you need to end a service. Everything here is designed to stay practical and easy to complete.
Quick admin
Use the forms below
Cancellation
Handled by email
Holiday notice
FormLet us know when you will be away so monitoring notes, contacts, and relevant property information can be updated if needed.
Change alarm details
FormUse this form if your keyholders, contact numbers, alarm notes, zones, or access instructions have changed.
Existing members
Pensioner discount
Existing RSE members may apply for the 30% pensioner contribution discount where the property owner has been approved for the City of Tshwane pensioner rebate on property rates. To request the RSE discount, please send a recent municipal account or official City of Tshwane approval confirmation to the RSE office.
What your municipal account must show
- Your name as the registered property owner
- The stand / erf number or property address within Ridgefield
- A recent statement date, normally not older than 3 months
- The City of Tshwane pensioner rebate or pensioner-related reduction applied to the property rates
Why we need it
- To confirm that the City of Tshwane pensioner rebate has been approved
- To verify the registered property owner
- To confirm the property falls within the RSE area
- To apply the discounted RSE contribution consistently and fairly
If your municipal account does not show a pensioner rebate:
You may first need to apply directly to the City of Tshwane for its pensioner rebate on property rates. The City generally requires the applicant to be 60 years or older, be the registered owner of the property, live at the property, meet the applicable household income requirements, and provide the required supporting documents, including identification and proof of income.
Once approved, you can send RSE either the City of Tshwane approval confirmation or a recent municipal account showing that the pensioner rebate has been applied.
You may first need to apply directly to the City of Tshwane for its pensioner rebate on property rates. The City generally requires the applicant to be 60 years or older, be the registered owner of the property, live at the property, meet the applicable household income requirements, and provide the required supporting documents, including identification and proof of income.
Once approved, you can send RSE either the City of Tshwane approval confirmation or a recent municipal account showing that the pensioner rebate has been applied.
Please email the municipal account or City of Tshwane approval confirmation to
antoinette@ridgefieldse.co.za.
The RSE pensioner discount remains subject to verification and approval by the RSE office.
Existing members
Temporary concession agreement
Existing RSE members experiencing temporary financial difficulty may apply for a concession. This is separate from the pensioner discount and is considered case-by-case.
How it works
- Download and complete the concession application form
- Provide a brief reason for the request
- Specify the requested period, up to a maximum of 6 months
- Sign the form and send it to the RSE office for review
Why the form is required
- To keep temporary relief requests properly recorded
- To ensure the requested amount and period are clear
- To allow the office to review and approve requests consistently
Concessions are subject to approval and are limited to a maximum period of 6 months.
Send the completed form to
antoinette@ridgefieldse.co.za.
Cancellation
For cancellations, please email the office directly
The easiest process for now is to send a direct email so the request can be reviewed and handled properly.
Send your email to
antoinette@ridgefieldse.co.zaPlease include
- Your full name
- Your property address
- What service you want to cancel
- Any relevant timing or effective date
If needed, the office can contact you for confirmation or any further details before processing the cancellation.