Emergency & reporting
Know who to call and what to share
If something feels off, report it early. If it is dangerous, get to safety first — then call. The aim is to keep things simple, calm, and easy to follow under pressure.
First choice in Ridgefield
Control Room for local coordination
If life is at risk
Emergency services first
What to do first
Simple steps under pressure
Get safe
→
Call
→
Share facts
Primary contact
RSE Control Room
Best for suspicious activity, incidents, alarms, panic activations, and anything where local visibility and coordination matter.
Best for anything in progress where fast local coordination matters.
Life-threatening
Emergency services
For serious injuries, fire, violent crime in progress, or major accidents, contact emergency services first.
If safe to do so, notify the Control Room as well so local response can be coordinated.
What to report
Short, factual details help most
Core details
- Where it is happening
- What you saw or heard
- Whether it is happening now or already passed
- Direction of travel if moving
Vehicle details if safe
- Number plate, even partial
- Make or model
- Colour or standout markings
- Occupants or anything noticeable
Even a partial report helps. Do not delay trying to get every detail.
Admin & management
For non-emergency matters
For emergencies or suspicious activity, use the Control Room first.
Other helpful contacts